Terms & Conditions

Thank you for choosing PUKKA! We want to ensure a transparent and reliable shopping experience for our customers. Please take a moment to familiarize yourself with our Terms & Conditions, as they govern the use of our website and the purchase of our products. By accessing our website and making a purchase, you agree to comply with these terms.

General Terms
a. Accuracy: We strive to provide accurate product information, pricing, and availability on our website. However, we cannot guarantee that all information is entirely error-free, and we reserve the right to correct any errors or inaccuracies.
b. Eligibility: To make a purchase, you must be at least 18 years old or have the legal capacity to enter into contracts. By placing an order, you represent that you meet these requirements.
c. Account Responsibility: If you create an account with us, it is your responsibility to maintain the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account.
d. Prohibited Conduct: You agree not to engage in any prohibited conduct, including but not limited to unauthorized use of our website, interfering with the website’s functionality, or attempting to gain unauthorized access to our systems.
Product Information and Pricing
a. Product Descriptions: We make every effort to provide accurate and detailed product descriptions. However, we do not warrant that the descriptions are error-free or complete. If you encounter any discrepancies, please contact our customer support team for clarification.
b. Pricing: We strive to maintain accurate pricing on our website. However, in the event of an error, we reserve the right to cancel or refuse any orders placed at an incorrect price. We will notify you of such errors and provide options for reordering at the correct price.
Orders and Payment
a. Placing an Order: By placing an order on our website, you make an offer to purchase the selected products. We reserve the right to accept or reject your offer at our discretion.
b. Order Confirmation: After placing an order, you will receive an order confirmation email. This email serves as acknowledgment of your order but does not constitute acceptance.
c. Payment: We accept various payment methods, including credit cards, debit cards, and online payment gateways. By providing payment details, you represent and warrant that you have the legal right to use the chosen payment method.
d. Order Cancellation: We may cancel or limit quantities of any orders without providing reasons. If we cancel your order, we will notify you and issue a refund if payment has been made.
Shipping and Delivery
a. Shipping Charges: Shipping charges are calculated based on the destination, weight, and dimensions of the package. The applicable shipping charges will be displayed during the checkout process.
b. Delivery Times: We strive to deliver orders within the estimated delivery times provided. However, delivery times may vary depending on factors beyond our control, such as courier delays or customs processing.
c. Risk of Loss: The risk of loss or damage to products passes to you upon delivery. Please carefully inspect your package upon receipt and report any damages or discrepancies to our customer support team within 48 hours.
Returns and Refunds
a. Exchange and Return Policy: Please refer to our dedicated Exchange & Return policy page for detailed information on our procedures, eligibility, and timelines for exchanges and refunds.
b. Refund Method: Refunds will be issued in the form of a voucher or store credit, excluding any taxes, transfer fees, duties, or shipping fees paid. Store credit expires 6 months from the date of purchase.
Intellectual Property
a. Ownership: All content on our website, including images, text, logos, and graphics, is the property of PUKKA and protected by applicable intellectual property laws

. You may not use, reproduce, or distribute our content without our prior written consent.

Privacy and Data Protection
a. Privacy Policy: We are committed to protecting your privacy and handling your personal information responsibly. Please review our Privacy Policy for details on how we collect, use, and disclose your data.
Governing Law and Jurisdiction
a. These Terms & Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.

By using our website and making a purchase, you acknowledge that you have read, understood, and agree to comply with our Terms & Conditions. We reserve the right to update or modify these terms at any time, and it is your responsibility to review them periodically for any changes. If you have any questions or concerns regarding our Terms & Conditions, please contact our customer support team for assistance.