Refund Policy

At Pukka, we value your trust and want to ensure that you have a seamless shopping experience with us. We understand that sometimes circumstances may arise where you need to return or exchange an item, and we have implemented a comprehensive refund policy to address such situations.

Our refund policy allows for returns and exchanges within a specified timeframe. If you find yourself not entirely satisfied with your purchase, you have the option to request a refund. However, please note that refunds will be processed in the form of a voucher or store credit, which can be used towards future purchases at Pukka. This store credit will be equivalent to the price of the returned item, excluding any taxes, transfer fees, duties, or shipping fees paid.

The store credit you receive is valid for a period of 6 months from the day of purchase. We believe in providing our valued customers with flexibility and convenience, allowing you to choose from our wide range of products and use the store credit towards your preferred items. Whether it’s a stunning dress, a stylish pair of shoes, or trendy accessories, we have something for everyone at Pukka.

To initiate a return or exchange, we kindly request that you follow the outlined steps on our dedicated Refund Policy page, which can be found on our website. This page provides detailed information on eligibility criteria, the return process, and any additional requirements. We strive to make the return process as smooth as possible for you, ensuring that you have clear instructions and guidance every step of the way.

Should you have any questions or require further assistance regarding our refund policy, our dedicated customer support team is available to help you. We are committed to providing exceptional service and resolving any concerns you may have. Your satisfaction is our top priority, and we want you to feel confident in every purchase you make with us.

At Pukka, we aim to build a long-lasting relationship with our customers based on trust, transparency, and outstanding service. We appreciate your support and loyalty, and we look forward to continuing to provide you with high-quality products and an enjoyable shopping experience. Shop with confidence at Pukka, where your satisfaction is guaranteed.